RackPulsar Privacy Policy

RackPulsar - Invoicing and Support Portal

Privacy Policy

1. Introduction

RackPulsar (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our users, clients, and visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of information:

2.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Company name
  • Billing and payment information
  • Account credentials
  • Support tickets, communications, and inquiries

2.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Access times and pages visited
  • Usage logs and technical diagnostics
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive limited information from third-party service providers such as payment processors, fraud prevention services, analytics platforms, or identity verification providers, strictly for service delivery and compliance purposes.

3. Purpose of Data Processing

We use the collected information for the following purposes:

  • To create, manage, and maintain customer accounts
  • To deliver hosting, VPS, dedicated server, and related services
  • To process payments and manage billing
  • To provide customer support and technical assistance
  • To monitor, secure, and improve our infrastructure and services
  • To communicate service-related notices and updates
  • To comply with legal, regulatory, and contractual obligations
  • To prevent fraud, abuse, and unauthorized access

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

Depending on applicable laws, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • User consent, where required

5. Data Sharing and Disclosure

We may share personal data only when necessary with:

  • Infrastructure and data center providers
  • Payment processors and billing platforms
  • Security, monitoring, and analytics providers
  • Legal authorities, when required by law or court order

All third parties are contractually required to protect your data and process it solely for authorized purposes.

6. International Data Transfers

RackPulsar operates globally. Your information may be processed or stored in countries outside your country of residence. We implement appropriate technical and organizational safeguards to ensure data protection consistent with applicable privacy laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain secure sessions
  • Improve website functionality
  • Analyze traffic and usage patterns
  • Enhance user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

8. Data Security

We implement industry-standard security measures to protect personal data, including:

  • Encryption where appropriate
  • Firewalls and access controls
  • Monitoring and logging systems
  • Restricted access to sensitive data
  • Regular security reviews and updates

Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When data is no longer required, it is securely deleted or anonymized.

10. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your data
  • Restrict or object to data processing
  • Request data portability
  • Withdraw consent, where applicable

Requests can be submitted by contacting us using the details provided below.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be removed promptly.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. Users are encouraged to review the privacy policies of those third parties.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be published on our website. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or the handling of personal data, please contact:

RackPulsar Email: [email protected] Website: https://rackpulsar.com